Warranty, Returns & Exchange

At SportsGear24x7.com, a venture of SSK ADVISORS LLP, we are committed to ensuring your satisfaction with our products. Our Refund and Exchange Policy is designed to provide clarity on the procedures for returns, exchanges, and warranty claims.

Warranty Claims:

We adhere to consumer protection laws and facilitate warranty claims between our customers and manufacturers.

• Major Faults: If a product exhibits a major fault—such as being unsafe, significantly different from its description, or non-functional—you may request a refund or exchange.

• Minor Faults: For minor or repairable issues, we will coordinate repairs within a reasonable timeframe.

Returns and Exchanges:

Requests for returns or exchanges must be initiated within 7 days of receiving your order.

• Eligibility:

  • Faulty goods that cannot be repaired are eligible for a full refund or exchange.

  • We do not offer refunds for change of mind, especially for certain items like English Willow Cricket Bats.

• Process:

  • Contact our customer support at care@sportsgear24x7.com to initiate a return.

  • Provide photo or video evidence of the issue along with proof of purchase.

  • Await a Return Authorisation Number (RAN) before sending the product back.

• Conditions:

  • Shipping costs are non-refundable, and return shipping is the customer's responsibility.

  • Products must be returned in their original condition; items returned in unsuitable condition may be rejected.

  • Refunds will be processed to the original payment method after inspection.

Damaged or Incorrect Items:

Please inspect your order upon delivery.

• If you receive a defective, damaged, or incorrect item, contact us immediately so we can address the issue promptly.

Exclusions:

• We cannot accept returns on clearance items, gift cards, or certain personal items due to hygiene reasons.

Note: It is your responsibility to ensure that returned products reach our warehouse safely.

We recommend using a reliable shipping service and retaining tracking information.